bd9 Privacy Policy
This document explains in detail the policies bd9 follows when collecting, storing, and using your personal information.
This privacy policy describes our commitments and practices regarding the personal information of bd9 platform users. When you register, log in, or use any service on bd9, you are considered to have accepted the terms of this policy. Detailed guidelines on using our services are also available on our Terms and Conditions page.
bd9 treats user privacy with the highest importance. We collect only the information necessary to provide a safe and proper service. This policy explains how information is collected, where it is stored, with whom it may be shared, and what rights you have.
Types of Information Collected
Various types of information may be collected when you open an account on bd9 and through your subsequent use of the platform.
1.1 Information You Provide Directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification — minimum 21+)
- Mobile number and email address
- National ID card or other government-issued ID details (for identity verification)
- Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket) or bank account details
- Messages or complaint details provided when contacting us
1.2 Automatically Collected Information
When you use the bd9 platform, technical information may be stored automatically:
- Device type, operating system, and browser version
- IP address and approximate location
- Login time, session duration, and pages visited
- Information collected through cookies and similar tracking technologies
1.3 Transaction-Related Information
Detailed records of deposits, withdrawals, and betting activity are stored in our system. This is necessary for financial security, fraud prevention, and dispute resolution.
Purpose of Using Information
bd9 uses collected information only for specific and legitimate purposes. The main purposes are described below:
2.1 Account Management and Identity Verification
Confirming the identity of each user is essential for operating a secure platform. This process involves verifying age and identity through a national ID card or other documents.
2.2 Processing Financial Transactions
Transaction information is used to successfully complete deposits and withdrawals, and to resolve any disputes that may arise.
2.3 Providing Customer Support
For our 24/7 live chat and email support team to provide effective assistance, they need access to relevant information about your account and transactions.
2.4 Security and Fraud Prevention
Technical data and transaction history are analysed to detect unauthorised access, multiple account creation, and financial fraud.
2.5 Responsible Gaming
bd9 actively promotes responsible play. User playing patterns are reviewed, and where necessary, supportive messages or limits may be applied. You can read our Responsible Gaming Guidelines to learn more about this.
2.6 Service Improvement
Aggregated statistical data is used to improve platform performance, speed, and user experience. No individual can be identified from this data.
Data Storage and Security
3.1 Storage Method
bd9 stores all personal information on encrypted servers. SSL technology ensures a fully secure connection between your browser and our servers.
3.2 Access Control
Only authorised staff can access the necessary information, and only to the extent required. Every access is logged and regularly audited.
3.3 Retention Period
Information is retained for as long as your account is active and, after account closure, for a defined period as required by law. Financial transaction records are generally kept for an extended period so that any disputes that arise can be resolved.
Data Sharing and Third Parties
bd9 does not sell or rent your personal information to third parties. However, limited information may be shared in certain circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with organisations that assist with payment processing, technology infrastructure, and customer support. These partners are also required to follow the same standard of privacy policy.
4.2 Legal Obligations
Information may need to be provided in compliance with legal orders from a court or government authority. In such cases, we supply only the information specified in the order.
4.3 Payment Methods
When you transact via bKash, Nagad, Rocket, or bank transfer, the respective payment provider's own privacy policy applies. bd9 is not responsible for how those organisations manage information.
Cookies and Tracking Technologies
The bd9 platform uses cookies to improve your experience and to operate the platform effectively.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and keeping core functions running. Disabling them will prevent the platform from working properly.
5.2 Analytics Cookies
These cookies are used to analyse platform usage patterns and improve service quality. Data obtained from these cookies is processed in aggregated and anonymous form.
5.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause difficulty using some services.
User Rights
As a bd9 user, you have certain important rights regarding your own information:
6.1 Right to Access Information
You can view your personal information stored on bd9 at any time and request a copy. Please contact our support team for this.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. Correcting identity verification details may require submission of specific documents.
6.3 Account Closure Request
You may close your account if you wish. However, certain information can only be deleted if there are no legal obligations or unresolved financial transactions outstanding.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can let us know and we will stop sending them. Transaction and security-related messages will still be sent.
Protection of Minors' Information
bd9's services are for those aged 21 and above only. We do not knowingly collect information from any minor. If a minor attempts to open an account and this comes to our attention, that account will be closed immediately and all related information will be deleted.
Policy Changes and Updates
bd9 reserves the right to change this privacy policy when necessary. If any significant changes are made, users will be informed before they take effect — primarily by email or through a notice on the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.
For more information about the general terms of service, account restrictions, and other rules, please see our Terms and Conditions.
Contact and Complaints
For any questions about this privacy policy, requests to access your information, or complaints, please contact our support team. We are available 24 hours a day, 7 days a week in both Bengali and English.
Contact methods:
You can also visit our Frequently Asked Questions (FAQ) page to find answers to common questions — it has brief answers to many questions about accounts, payments, and security.
Applicable Law and Jurisdiction
The applicable legal framework is followed in drafting and interpreting this privacy policy. Any disputes arising from this policy will first be addressed through an amicable discussion.
bd9 will keep your information properly protected — this is not merely a legal obligation, it is part of our core commitment to our users.